Dental Management Manual in the post covid-19 Era. From theory to practice
calcActive())">
Disponibile
40,00 €
36,00 €
Spedizione gratuita sopra i 29 €
Scopri come funziona
Articolo acquistabile con
Servizi utili
Maggiori informazioni
Quando accadono fatti imprevedibili, catastrofici e invalidanti per tutti i settori dell'economia e della vita sociale, è ovvio che l'impatto del cambiamento diventa immediato, con accelerazione dei processi che porta quasi sempre a fenomeni di concentrazione e ristrutturazione delle attività e, nel nostro caso, dell'offerta odontoiatrica. Lo scenario futuro, più che prossimo, è quello di una fisiologica riduzione degli Studi dentistici che saranno mediamente più grandi, organizzati, competitivi, imprenditoriali. In questo contesto, le materie relative al management e economia aziendale devono ormai entrare a far parte del patrimonio culturale degli odontoiatri, perlomeno di coloro che svolgono l'attività in proprio. Queste tematiche sono, inoltre, di grande utilità pratica per tutti coloro che vogliono approfondire la materia nonostante provengano già da un percorso di studi o professionale di tipo economico/ gestionale e che desiderano contestualizzarla all'interno del mercato dentale/medico. "Contestualizzazione" è la parola chiave di questo manuale, che nasce con una filosofia ben precisa: utilizzare alcuni capisaldi della letteratura di Economia aziendale, di psicologia e di Sociologia del lavoro per adattarli alla pratica quotidiana della gestione dello studio dentistico.
- Chapter 1 - The impact of the Covid-19 pandemic.......................................... 1Economic and sociological impact ....................................................................................... 1Organizational impact........................................................................................................ 10Chapter 2 - The company system and the dental practice ............................ 13The McKinsey 7 S model in the dental practice................................................................. 13Alexander Chernev’s 5 C model ......................................................................................... 17Porter’s value chain............................................................................................................. 19Chapter 3 - Interpersonal Communication..................................................... 23Communication fundamentals .......................................................................................... 23The perceptual system......................................................................................................... 28Empathic communication and conflict management ....................................................... 30Chapter 4 - Organization and management of human resources................ 35The company’s organizational system................................................................................ 35Personnel organization systems.......................................................................................... 46Hersey-Blanchard’s situational leadership and staff assessment....................................... 49Satisfaction and motivation: practical application of the Herzberg model ...................... 58Change management and the Kübler-Ross model ............................................................ 62Team building e coaching .................................................................................................. 64Chapter 5 - Business management fundamentals.......................................... 67The service business model................................................................................................. 67The concept of the life cycle ................................................................................................ 69Values, vision, mission........................................................................................................ 73SWOT Analysis................................................................................................................... 74The business plan................................................................................................................ 80Chapter 6 - Pest analysis for the dental sector................................................ 85External factors influencing the sector............................................................................... 85Chapter 7 - Strategic marketing fundamentals............................................... 93Definition of the reference market...................................................................................... 93Segmentation....................................................................................................................... 96Positioning......................................................................................................................... 106Value proposition.............................................................................................................. 112Chapter 8 - Focus on patient management...................................................119The concept of value ......................................................................................................... 119Customer orientation........................................................................................................ 123Satisfaction........................................................................................................................ 125Loyalty............................................................................................................................... 131Advocacy ........................................................................................................................... 133Chapter 9 - The dental practice information system...................................135The marketing information system and the internal perspective for management.............. 135Market research and its practical application ................................................................. 140The concept of penetration and market share ................................................................. 143The logic of geomarketing applied to the dental sector.................................................... 145Chapter 10 - Operational marketing in the world of services.....................149The 7P’s of service marketing ........................................................................................... 149Chapter 11 - The marketing plan drafting......................................................163Effective planning.............................................................................................................. 163Document hierarchies and organization ......................................................................... 166Practical tips and support templates ............................................................................... 167Planning the control system ............................................................................................. 170Chapter 12 - Digital communication..............................................................173Communication objectives and tools ............................................................................... 173The website of the dental practice .................................................................................... 180SEM, SEO, and SEA ......................................................................................................... 182Social networks strategy for the practice.......................................................................... 183Interpret data: Google Analytics and Facebook Insights................................................. 188Chapter 13 - The sales process in the dental practice...................................191The concept of sales and the psychology of buying .......................................................... 191Sales techniques and negotiation fundamentals.............................................................. 199Chapter 14 - Fundamentals of management control....................................209The contribution margin .................................................................................................. 210The budget system in the dental practice......................................................................... 217Efficiency and effectiveness KPIs and reporting systems................................................. 224
EAN
9788821454851
Autore
Editore
Anno
2021
Pagine
240
Formato
Libro
Prezzo
40,00 €
Lingua
Italiano
Anno
2021
Stato editoriale
In Commercio
Scrivi la tua recensione
Solo gli utenti registrati possono scrivere recensioni. Accedi oppure crea un account